Yes! We share a store floor with a scuba store, Gypsy Divers, in Gypsy Divers Aquatic Center. Feel free to come on in anytime the service center is open and talk with us! If you need to have your equipment shipped back to you, we can always arrange that. 3651 Bastion Ln. Raleigh NC, 27604
What is the average turnaround time for service?
The average turnaround time is 2 weeks. However, please check our ticket system homepage for the current turnaround time.
Should I get my BCD serviced?
Yes! While it does take up weight and space in the box, BCDs have annual service kits and requirements just like your regulator! Your BCD will count as a stage and uses the manufacturer’s service kit, so the price will be based on your manufacturer’s part kits plus a normal stage of labor. While in the shop, we will test to ensure it holds air properly, test dump valves, and service and test your power inflator or alternate air source.
How do I know if my equipment is still serviceable/supported by the manufacturer?
Ask us! We have a list of manufacturers that we no longer support on our website. For older equipment or equipment you no longer see marketed, call us! If you know the name of the regulator, that’s helpful but not needed. Email info@airtechscubaservices.com a photo of the regulator’s 1st and 2nd stage, or BCD, and we’ll let you know!
Can AirTech replace batteries in my Dive Computer/Transmitter?
The quick answer: it depends.
Some computers are user-changeable while others are not, though it appears easy to do at home. A lot of times, if you break open a dive computer at home to try and replace the battery, the manufacturer will void your warranty. If you have questions about which computers are user-changeable or not, let us know! Some computers will need to be sent off to the manufacturer for battery replacements. That means the service of that computer could take beyond our normal turnaround time. If you think you have one of these computers, ask us, and we’ll walk you through that process. If you are already sending in your equipment, feel free to send your computer! We can test the battery while it’s here and check that it is pairing to the transmitter or any other troubleshooting.