FAQs Archive - Airtech Scuba Services

How often should I replace my hoses?

Christina · July 10, 2023 ·

Most manufacturers suggest that hoses be replaced every 4-6 years. If you aren’t sure how old your hoses are, a lot of hoses are stamped with a date. We check each hose that arrives in our facility and suggest when hoses should be replaced. We won’t make any replacements unless the customer approves them.

If the hose is old but does not show signs of a failure, we will tag the hose, but leave it installed. If the hose does show signs of failure, such as a hole, we will remove it from the system, place it in a red bag, and suggest a replacement.

It is very important to take these recommendations seriously as a failed hose is hard to account for underwater and would often lead to a shared-air ascent with a buddy.

Why do I need to send in my whole regulator if there is just an issue with my second stage?

Christina · July 10, 2023 ·

One of the main ways an issue with the first stage presents itself is with a failed second stage. Therefore, a leaky, or otherwise failed, second stage might actually be a first-stage issue. Unfortunately, the two second-stages on a regulator are usually set at a different cracking effort, or function differently. So, one second-stage working and one second-stage failing doesn’t allow for an easy diagnosis.

To allow for the best diagnosis of an issue, we want to see the regulator system as a whole.

Can you service rescue team equipment, such as communication units or full-face masks?

Christina · January 26, 2023 ·

Yes! We have several technicians that are certified in Ocean Reef, OTS, and AGA full face masks. They have experience diving full face masks and troubleshooting communication units and systems. Please contact us with your dive team’s equipment needs and we’ll discuss turn around times and testing procedures.

Can I get my dive team’s equipment serviced?

Christina · January 26, 2023 ·

Yes! We have experience servicing equipment for miliary units and rescue teams. If possible, we suggest sending the equipment in during the winter months when AirTech is at its slowest. This way we can service the whole team’s equipment at once and return it to you in a speedy manner.

How do I get my NOAA SEP equipment serviced?

Christina · January 26, 2023 ·

When you open a new ticket on our ticket system, you’ll fill out your contact information and for “Help Topic”, you’ll select “NOAA Diving Program ONLY”. This will prompt you to fill out a series of questions that are specific to the NOAA-issued equipment. If you’re submitting tickets for multiple teammates, you can submit all the different tickets under one email address with different divers noted via the “Customer name or WO#” field.

The shipping labels to send the equipment to us will be provided by the NOAA dive team supervisor. We’ll get the return labels from them and return the equipment once it is finished.

If you wish to send your own personal equipment along with the NOAA equipment, you may create a regular “Scuba Service Submission” ticket and we’ll contact you for payment separate from the NOAA equipment.