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Airtech Scuba Services

Airtech Scuba Services

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Can you service rescue team equipment, such as communication units or full-face masks?

Christina · January 26, 2023 ·

Yes! We have several technicians that are certified in Ocean Reef, OTS, and AGA full face masks. They have experience diving full face masks and troubleshooting communication units and systems. Please contact us with your dive team’s equipment needs and we’ll discuss turn around times and testing procedures.

Can I get my dive team’s equipment serviced?

Christina · January 26, 2023 ·

Yes! We have experience servicing equipment for miliary units and rescue teams. If possible, we suggest sending the equipment in during the winter months when AirTech is at its slowest. This way we can service the whole team’s equipment at once and return it to you in a speedy manner.

How do I get my NOAA SEP equipment serviced?

Christina · January 26, 2023 ·

When you open a new ticket on our ticket system, you’ll fill out your contact information and for “Help Topic”, you’ll select “NOAA Diving Program ONLY”. This will prompt you to fill out a series of questions that are specific to the NOAA-issued equipment. If you’re submitting tickets for multiple teammates, you can submit all the different tickets under one email address with different divers noted via the “Customer name or WO#” field.

The shipping labels to send the equipment to us will be provided by the NOAA dive team supervisor. We’ll get the return labels from them and return the equipment once it is finished.

If you wish to send your own personal equipment along with the NOAA equipment, you may create a regular “Scuba Service Submission” ticket and we’ll contact you for payment separate from the NOAA equipment.

Why are Poseidon regulators listed separately or handled differently?

Christina · January 26, 2023 ·

Due to our extensive experience servicing Poseidon regulators, we’ve had to implement unique procedures for how we receive and service Poseidon regulators.

  1. For every Poseidon regulator we receive, we’ll perform an incoming inspection and provide the customer with a quote every time. This includes labor, required part kits, and any extra parts we deem necessary to replace. This quote must be approved before any work will begin.
  2. All Poseidon regulators have a minimum of a 3-week in-house turn around.
  3. We’ve found that Poseidon regulators require a certain level of care and therefore our normal return policy does not apply to Poseidon regulators. After the 1st post-service test, the regulators will no longer be supported under our year warranty.

Can I wait in-store for my computer battery to be changed?

Christina · January 25, 2023 ·

We suggest leaving your computer over a weeknight or sending it in with your regular equipment service.  

Otherwise, you’ll have to schedule a service time if you need to wait for your battery to be changed in-store. When our technicians are in the middle of servicing equipment, we try hard not to interrupt them. So while the actual battery change might not take too long, the interruption and resuming of work takes a lot out of our technicians’ time.

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M-F 9 AM - 5 PM

(919) 255-1888
info@airtechscubaservices.com
3651 Bastion Ln.
Raleigh NC 27604

Airtech Scuba Services

Copyright © 2023 · AirTech Scuba Services · Log in · Privacy · Accessibility

What we do and don't service

Manufacturers We Service

Note: If a manufacturer stops supporting one of their products due to its age, we may not be able to service it because parts will no longer be available. If you have an older piece of equipment, we suggest you contact us first to confirm we can service it.

We’re Certified Technicians for:

  • AGA full-face masks
  • Aqualung / USDivers / Apeks
  • Atomic
  • Cressi
  • Genesis
  • Mares
  • Oceanic/Hollis
  • Ocean Reef full-face masks
  • OTS full-face masks
  • Poseidon*
  • Scubapro
  • SeaQuest
  • Sherwood
  • SubGear
  • TUSA
  • Zeagle

 

*If you are sending in a Poseidon Regulator, please contact us first. We’ll cover cost and service expectations for these special regulators.


Manufacturers We Don’t Service

We can’t service everything. But maybe we can still be helpful. If your regulator appears on the list below, it does not mean it can’t be serviced. It just can’t be serviced by us. Please get in touch with us and we’ll advise you where you might find an appropriate service center. Please understand that many (but not all) of the companies listed below are no longer in existence.

  • Aeris
  • Arm-Sea
  • Apollo
  • Aquatec
  • Beuchat
  • Dacor prior to 1998
  • Dive Rite
  • Edge
  • H2Odyssey
  • HOG
  • IST
  • Kirby Morgan
  • Oceanways
  • OMS
  • Parkway
  • Promate
  • Pro Sub
  • Seac
  • Sea Elite
  • Techni-Sub
  • Scuba Max
  • Tekna
  • Tilos
  • Us Tech
  • XS Scuba
  • Z 90
Pricing and Expedite Options

Current turnaround (Listed on ticket homepage):
$35 per stage + price of parts

Expedited 3-7 day turnaround:
$50 per stage + price of parts

Expedited 24-48 hour turnaround:
$55 per stage + price of parts

All equipment shipped in will also be charged shipping and handling to return the items based on UPS pricing for your package size and destination.

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