Yes! We have several technicians that are certified in Ocean Reef, OTS, and AGA full face masks. They have experience diving full face masks and troubleshooting communication units and systems. Please contact us with your dive team’s equipment needs and we’ll discuss turn around times and testing procedures.
Yes! We have experience servicing equipment for miliary units and rescue teams. If possible, we suggest sending the equipment in during the winter months when AirTech is at its slowest. This way we can service the whole team’s equipment at once and return it to you in a speedy manner.
When you open a new ticket on our ticket system, you’ll fill out your contact information and for “Help Topic”, you’ll select “NOAA Diving Program ONLY”. This will prompt you to fill out a series of questions that are specific to the NOAA-issued equipment. If you’re submitting tickets for multiple teammates, you can submit all the different tickets under one email address with different divers noted via the “Customer name or WO#” field.
The shipping labels to send the equipment to us will be provided by the NOAA dive team supervisor. We’ll get the return labels from them and return the equipment once it is finished.
If you wish to send your own personal equipment along with the NOAA equipment, you may create a regular “Scuba Service Submission” ticket and we’ll contact you for payment separate from the NOAA equipment.
Due to our extensive experience servicing Poseidon regulators, we’ve had to implement unique procedures for how we receive and service Poseidon regulators.
- For every Poseidon regulator we receive, we’ll perform an incoming inspection and provide the customer with a quote every time. This includes labor, required part kits, and any extra parts we deem necessary to replace. This quote must be approved before any work will begin.
- All Poseidon regulators have a minimum of a 3-week in-house turn around.
- We’ve found that Poseidon regulators require a certain level of care and therefore our normal return policy does not apply to Poseidon regulators. After the 1st post-service test, the regulators will no longer be supported under our year warranty.
We suggest leaving your computer over a weeknight or sending it in with your regular equipment service.
Otherwise, you’ll have to schedule a service time if you need to wait for your battery to be changed in-store. When our technicians are in the middle of servicing equipment, we try hard not to interrupt them. So while the actual battery change might not take too long, the interruption and resuming of work takes a lot out of our technicians’ time.