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How do I get my NOAA SEP equipment serviced?

Christina · January 26, 2023 ·

A

How do I get my NOAA SEP equipment serviced?

When you open a new ticket on our ticket system, you’ll fill out your contact information and for “Help Topic”, you’ll select “NOAA Diving Program ONLY”. This will prompt you to fill out a series of questions that are specific to the NOAA-issued equipment. If you’re submitting tickets for multiple teammates, you can submit all the different tickets under one email address with different divers noted via the “Customer name or WO#” field.

The shipping labels to send the equipment to us will be provided by the NOAA dive team supervisor. We’ll get the return labels from them and return the equipment once it is finished.

If you wish to send your own personal equipment along with the NOAA equipment, you may create a regular “Scuba Service Submission” ticket and we’ll contact you for payment separate from the NOAA equipment.

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M-F 9 AM - 5 PM

(919) 255-1888
info@airtechscubaservices.com
3651 Bastion Ln.
Raleigh NC 27604

Airtech Scuba Services

Copyright © 2023 · AirTech Scuba Services · Log in · Privacy · Accessibility

What we do and don't service

Manufacturers We Service

Note: If a manufacturer stops supporting one of their products due to its age, we may not be able to service it because parts will no longer be available. If you have an older piece of equipment, we suggest you contact us first to confirm we can service it.

We’re Certified Technicians for:

  • AGA full-face masks
  • Aqualung / USDivers / Apeks
  • Atomic
  • Cressi
  • Genesis
  • Mares
  • Oceanic/Hollis
  • Ocean Reef full-face masks
  • OTS full-face masks
  • Poseidon*
  • Scubapro
  • SeaQuest
  • Sherwood
  • SubGear
  • TUSA
  • Zeagle

 

*If you are sending in a Poseidon Regulator, please contact us first. We’ll cover cost and service expectations for these special regulators.


Manufacturers We Don’t Service

We can’t service everything. But maybe we can still be helpful. If your regulator appears on the list below, it does not mean it can’t be serviced. It just can’t be serviced by us. Please get in touch with us and we’ll advise you where you might find an appropriate service center. Please understand that many (but not all) of the companies listed below are no longer in existence.

  • Aeris
  • Arm-Sea
  • Apollo
  • Aquatec
  • Beuchat
  • Dacor prior to 1998
  • Dive Rite
  • Edge
  • H2Odyssey
  • HOG
  • IST
  • Kirby Morgan
  • Oceanways
  • OMS
  • Parkway
  • Promate
  • Pro Sub
  • Seac
  • Sea Elite
  • Techni-Sub
  • Scuba Max
  • Tekna
  • Tilos
  • Us Tech
  • XS Scuba
  • Z 90
Pricing and Expedite Options

Current turnaround (Listed on ticket homepage):
$35 per stage + price of parts

Expedited 3-7 day turnaround:
$50 per stage + price of parts

Expedited 24-48 hour turnaround:
$55 per stage + price of parts

All equipment shipped in will also be charged shipping and handling to return the items based on UPS pricing for your package size and destination.

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