When you open a new ticket on our ticket system, you’ll fill out your contact information and for “Help Topic”, you’ll select “NOAA Diving Program ONLY”. This will prompt you to fill out a series of questions that are specific to the NOAA-issued equipment. If you’re submitting tickets for multiple teammates, you can submit all the different tickets under one email address with different divers noted via the “Customer name or WO#” field.
The shipping labels to send the equipment to us will be provided by the NOAA dive team supervisor. We’ll get the return labels from them and return the equipment once it is finished.
If you wish to send your own personal equipment along with the NOAA equipment, you may create a regular “Scuba Service Submission” ticket and we’ll contact you for payment separate from the NOAA equipment.
