That’s up to you! The only packing material we ask that you do not use is packing peanuts or other messy materials. Some people use their regulator bag as padding and nestle it into their BCD. Then protect the BCD and power inflator or alternate air source in paper, bubble wrap, or other padding.
Should I remove hoses or dismantle and ship my regulator in pieces?
No! Please leave your regulator as you would while diving. This way we can test and service your equipment. While the most important parts are the stages that we service, the hoses that connect them are just as important when diving! We’ll not only use them to test the system, but also make sure the hoses are all functioning properly. If you do wish to only ship us one stage, call us, and we’ll discuss your needs.
Should I remove any misc. items on my equipment before sending it in for service (ex: lights, dive knife, clips, surface marker, finger reel/wreck reel, etc.)?
The simple answer is yes. If you are dropping it off, it seems easier to leave all components attached. However, space in AirTech is limited, and we like to leave it for the equipment being serviced. If you are shipping it, this would also save on shipping.
How should I ship the equipment to you and how is it returned?
You can ship it in however you wish! We accept USPS, UPS, and FedEx. We ship back via UPS and charges for shipping and handling will be calculated based on the box’s weight, size, and destination. UPS does charge more for residential locations compared to commercial. Shipping to your house may be more than shipping from a UPS facility or drop-off center. We will provide the tracking code via our ticket system upon completion.
If you wish to purchase insurance through UPS for your package, please let us know and we’ll calculate the cost. Or provide a return shipping label with your package.
If you provide a shipping label for FedEx or USPS, we have frequent drop-offs from both and can return your package via those carriers.
Can I get a quote before shipping it in?
We can provide an estimate based on the number of stages being serviced and those stages’ part kits. Part kit prices vary from manufacturer to manufacturer, so to give you the best estimate, we’ll need to know what regulator you have specifically. If you aren’t sure, you can always send us pictures! Email email@example.com pictures of your equipment.