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Airtech Scuba Services

Airtech Scuba Services

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AirTech Service Procedures

Why are Poseidon regulators listed separately or handled differently?

Christina · January 26, 2023 ·

Due to our extensive experience servicing Poseidon regulators, we’ve had to implement unique procedures for how we receive and service Poseidon regulators.

  1. For every Poseidon regulator we receive, we’ll perform an incoming inspection and provide the customer with a quote every time. This includes labor, required part kits, and any extra parts we deem necessary to replace. This quote must be approved before any work will begin.
  2. All Poseidon regulators have a minimum of a 3-week in-house turn around.
  3. We’ve found that Poseidon regulators require a certain level of care and therefore our normal return policy does not apply to Poseidon regulators. After the 1st post-service test, the regulators will no longer be supported under our year warranty.

Can I wait in-store for my computer battery to be changed?

Christina · January 25, 2023 ·

We suggest leaving your computer over a weeknight or sending it in with your regular equipment service.  

Otherwise, you’ll have to schedule a service time if you need to wait for your battery to be changed in-store. When our technicians are in the middle of servicing equipment, we try hard not to interrupt them. So while the actual battery change might not take too long, the interruption and resuming of work takes a lot out of our technicians’ time.

What kind of service warranty does AirTech offer on equipment they have serviced?

Christina · December 27, 2022 ·

We warranty our service within the year it was serviced, or within the first 100 dives after it was serviced, unless it’s a Poseidon regulator. If something happens with your equipment within that time, send it in! We’ll pay for the shipping to and from our location and service the equipment. Further, if you have to pay additional and unexpected charges for rental equipment because of this failure, we will pick up those charges. This warranty does not apply to any equipment used professionally or commercially, including rental equipment.

If my BCD has my alternate air source on it, does it count as 1 stage or 2?

Christina · December 27, 2022 ·

It would count as 2 stages. When we service a BCD with a power inflator, the power inflator has a service kit we use. We also check all the dump valves and ensure the BCD can pass a dunk test and hold air for an additional 24 hours. The alternate air source’s kit will replace the need for an inflator kit, but we will still service the rest of the BCD as we would any BCD.

How do I know if my equipment is covered under a manufacturer’s warranty?

Christina · December 27, 2022 ·

Ask us! Call or email us and we’ll let you know what information we would need to check. Generally, it’ll be the regulator’s serial number, your last name, proof of original ownership, and service receipts.

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M-F 9 AM - 5 PM

(919) 255-1888
info@airtechscubaservices.com
3651 Bastion Ln.
Raleigh NC 27604

Airtech Scuba Services

Copyright © 2023 · AirTech Scuba Services · Log in · Privacy · Accessibility

What we do and don't service

Manufacturers We Service

Note: If a manufacturer stops supporting one of their products due to its age, we may not be able to service it because parts will no longer be available. If you have an older piece of equipment, we suggest you contact us first to confirm we can service it.

We’re Certified Technicians for:

  • AGA full-face masks
  • Aqualung / USDivers / Apeks
  • Atomic
  • Cressi
  • Genesis
  • Mares
  • Oceanic/Hollis
  • Ocean Reef full-face masks
  • OTS full-face masks
  • Poseidon*
  • Scubapro
  • SeaQuest
  • Sherwood
  • SubGear
  • TUSA
  • Zeagle

 

*If you are sending in a Poseidon Regulator, please contact us first. We’ll cover cost and service expectations for these special regulators.


Manufacturers We Don’t Service

We can’t service everything. But maybe we can still be helpful. If your regulator appears on the list below, it does not mean it can’t be serviced. It just can’t be serviced by us. Please get in touch with us and we’ll advise you where you might find an appropriate service center. Please understand that many (but not all) of the companies listed below are no longer in existence.

  • Aeris
  • Arm-Sea
  • Apollo
  • Aquatec
  • Beuchat
  • Dacor prior to 1998
  • Dive Rite
  • Edge
  • H2Odyssey
  • HOG
  • IST
  • Kirby Morgan
  • Oceanways
  • OMS
  • Parkway
  • Promate
  • Pro Sub
  • Seac
  • Sea Elite
  • Techni-Sub
  • Scuba Max
  • Tekna
  • Tilos
  • Us Tech
  • XS Scuba
  • Z 90
Pricing and Expedite Options

Current turnaround (Listed on ticket homepage):
$35 per stage + price of parts

Expedited 3-7 day turnaround:
$50 per stage + price of parts

Expedited 24-48 hour turnaround:
$55 per stage + price of parts

All equipment shipped in will also be charged shipping and handling to return the items based on UPS pricing for your package size and destination.

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