AirTech Service Procedures

One of the main ways an issue with the first stage presents itself is with a failed second stage. Therefore, a leaky, or otherwise failed, second stage might actually be a first-stage issue. Unfortunately, the two second-stages on a regulator are usually set at a different cracking effort, or function differently. So, one second-stage working and one second-stage failing doesn’t allow for an easy diagnosis.  

To allow for the best diagnosis of an issue, we want to see the regulator system as a whole.

Due to our extensive experience servicing Poseidon regulators, we’ve had to implement unique procedures for how we receive and service Poseidon regulators.

1. For every Poseidon regulator we receive, we’ll perform an incoming inspection and provide the customer with a quote every time. This includes labor, required part kits, and any extra parts we deem necessary to replace. This quote must be approved before any work will begin.
2. All Poseidon regulators have a minimum of a 3-week in-house turn around.
3. We’ve found that Poseidon regulators require a certain level of care and therefore our normal return policy does not apply to Poseidon regulators. After the 1^st post-service test, the regulators will no longer be supported under our year warranty.

We suggest leaving your computer over a weeknight or sending it in with your regular equipment service.  

Otherwise, you’ll have to schedule a service time if you need to wait for your battery to be changed in-store. When our technicians are in the middle of servicing equipment, we try hard not to interrupt them. So while the actual battery change might not take too long, the interruption and resuming of work takes a lot out of our technicians’ time.

We warranty our service within the year it was serviced, or within the first 100 dives after it was serviced, unless it’s a Poseidon regulator. If something happens with your equipment within that time, send it in! We’ll pay for the shipping to and from our location and service the equipment. Further, if you have to pay additional and unexpected charges for rental equipment because of this failure, we will pick up those charges. This warranty does not apply to any equipment used professionally or commercially, including rental equipment.

It would count as 2 stages. When we service a BCD with a power inflator, the power inflator has a service kit we use. We also check all the dump valves and ensure the BCD can pass a dunk test and hold air for an additional 24 hours. The alternate air source’s kit will replace the need for an inflator kit, but we will still service the rest of the BCD as we would any BCD.